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Privacy Policy

Last Updated: August 29, 2026

Still respects your privacy. This Privacy Policy explains how information is handled when you use the Still app and related services.

1. Information We Collect

Still is designed to collect as little personal information as reasonably necessary to provide the service.

Still does not sell your personal information, use your information for third-party advertising, or track you across apps and websites owned by other companies.

2. Sign in with Apple

Still requires Sign in with Apple before you can access the app.

Still does not request your name or email address. When you sign in, Still stores the Apple account identifier on your device and establishes a Supabase authentication session using Apple’s authorization token. This session lets Still securely associate account-only features, such as a Journey Gift, with the correct Still user.

Still does not use this information for third-party advertising or cross-app tracking.

3. Information Stored on Your Device

Certain information related to your use of Still may be stored locally on your device. This may include saved content, listening history, playback progress, content and interface preferences, and temporary cached data.

This information is used to provide features such as saved journeys, listening history, playback continuity, and efficient content loading. Where such information remains only on your device, Still does not receive it.

4. Subscriptions and Purchases

Subscriptions and in-app purchases are processed through Apple's App Store and StoreKit services. Still does not directly collect or store your payment card or banking information.

The app may receive limited information from Apple necessary to determine whether a subscription or purchase is active, restore purchases, and provide access to purchased content. Apple's handling of purchase and payment information is governed by Apple's own terms and privacy policies.

5. Content Delivery and Service Providers

Still uses Supabase infrastructure to provide authentication, Journey Gift access records, and certain remote content and related services, including audio and image resources.

The Still app does not intentionally collect or upload your precise location, advertising identifier, contacts, or similar device information for advertising purposes.

When the app communicates with online services, service providers and their network infrastructure may automatically process limited technical information necessary to operate, secure, and troubleshoot those services. This may include information such as IP addresses, request metadata, User-Agent information, and error or security logs.

Such technical processing is not used by Still for cross-app tracking or third-party advertising.

6. Analytics, Advertising and Tracking

Still does not currently integrate third-party advertising networks or third-party analytics SDKs for behavioral advertising. Still does not use your information to track you across apps or websites owned by other companies. Still does not sell your personal information.

7. Data Retention and Deletion

Information stored locally by Still may remain on your device until it is removed through the app, cleared by the operating system, or removed when the app is deleted, depending on the type of data.

You can use Delete Local Account Data in Still to remove Still's locally stored Apple authorization identifier, saved content, listening history, playback progress, and onboarding state from your device. This action does not delete or change your Apple account, cancel an active Apple subscription, or remove a Journey Gift that has already been assigned to your Still account.

Still does not sync your saved content, listening history, or playback progress to Supabase. You may contact us regarding privacy questions or a request to delete server-side Gift access records using the email address provided below.

8. Children's Privacy

Still is not intended to knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to Still in circumstances that require parental consent or deletion, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Still, our service providers, legal requirements, or privacy practices. When we make material changes, we will update the “Last Updated” date above and make the revised policy available through Still or this website.

10. Contact Us

Still Support
Email: crx1955@163.com

Terms of Use

Last Updated: August 29, 2026

These Terms of Use apply to your use of Still. By downloading, accessing, or using Still, you agree to these terms and to any applicable terms governing your use of apps distributed through Apple's App Store.

1. About Still

Still provides audio and written content intended for reflection, personal growth, relaxation, and general informational purposes. Still does not provide medical, psychological, psychiatric, legal, financial, or other professional advice.

2. Your Account

Still requires you to authenticate using Sign in with Apple before accessing the app. Still does not request your name or email address. It uses a Supabase authentication session to securely associate account-only features, such as Journey Gifts, with the correct Still user. Still does not sync your saved content, listening history, or playback progress to the cloud.

You can sign out at any time. Delete Local Account Data removes Still's locally stored authorization identifier and local app data from your device; it does not delete or change your Apple account or remove a Journey Gift already assigned to your Still account.

3. Free and Paid Content

Still may provide both free and paid content. Access to certain Deep Journeys, audio programs, features, or other content may require an active subscription or other purchase.

4. Subscriptions

Where Still offers an auto-renewable subscription, payment is charged through your Apple ID account in accordance with the terms displayed at the time of purchase. Subscriptions automatically renew unless cancelled in accordance with Apple's subscription rules.

You can manage or cancel your subscription through your Apple account's subscription settings. Deleting the Still app does not automatically cancel an active subscription.

5. Journey Gifts

An active Still member may share a Deep Journey or an archived Weekly Reflection using a Gift link. A currently free Weekly Reflection may also be shared while it is among the latest three free reflections. A Gift gives its recipient access only to that specific Journey or Reflection; it does not create or transfer a Still membership. Each Gift link may be redeemed by one eligible Still user. Gift access may remain available after a recipient’s membership ends or after a free Reflection leaves the latest-three window.

6. Purchases and Refunds

Purchases made through Still are processed by Apple. Still does not directly process your payment card information. Refund requests for purchases made through the App Store are generally handled by Apple and are subject to Apple's applicable policies and terms.

7. Intellectual Property

Still and its original content—including audio recordings, written material, artwork, visual design, branding, and other original materials—are protected by applicable intellectual property laws. Your access to Still gives you a limited right to use its content for personal, non-commercial purposes.

8. Availability of the Service

We aim to keep Still available and reliable, but we cannot guarantee that every feature, audio file, or online service will always be available without interruption.

9. Disclaimer

Still's reflective and educational content is provided for general informational and personal-use purposes. Individual experiences and results may vary.

10. Apple App Store Terms

If you downloaded Still through Apple's App Store, your use of the app is also subject to Apple's applicable App Store terms and license agreement. Where Apple's Standard Licensed Application End User License Agreement applies to Still, that agreement applies in addition to these Terms.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes to Still, our services, or applicable requirements. The latest version will be made available through Still or this website.

12. Contact

Still Support
Email: crx1955@163.com

Support

We're here to help.

If you have a question or experience a problem with Still, please contact us at:

crx1955@163.com

You can contact us about accessing Still or your account, subscriptions and membership, Journey Gifts, restoring purchases, audio playback or other technical issues, privacy or account-related requests, or general questions and feedback.

When reporting a technical issue, please include a brief description of what happened and, if possible, your iPhone model and iOS version. Please do not send passwords, payment card information, or other sensitive information by email.

Subscriptions

Subscriptions purchased through Still are managed through Apple's App Store. You can view, change, or cancel an active subscription from your Apple account's subscription settings.

Restore Purchases

If you have an active subscription but paid content is not available, first use Restore Purchases within Still. If the issue continues, contact us at the email address above.

Sign in with Apple and Local Account Data

If you cannot sign in with Apple, confirm that you are signed in to an Apple account on your device, then try again. You can sign out from Still's Account screen. To remove Still's local Apple authorization identifier, saved content, listening history, and playback progress from your device, use Delete Local Account Data in the Account screen. This does not delete or change your Apple account, cancel an active subscription, or remove a Journey Gift already assigned to your Still account.

Refunds

Payments made through the App Store are processed by Apple. Refund eligibility and refund requests are handled according to Apple's applicable policies.